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Operator Completed Contacts with Metrics

Description:
This report will list all completed Review, Phone, and Promise contacts for a particular operator or all operators within a specified date range and the time spent on each task. This report also works with theĀ Action Result Plans - Extended contact plan to display the number and percentage of Attempts, Contacts, and Traces.


Requirements:
- You must have contacts that are completed within the specified date range.
- This report may be run from anywhere.
- You must be using the Contact Plans found here
- The "Enable Elapsed Time Counter" must be selected in the "WIP Options"
- You must be printing via Device Context





Data

Size 7.65 KB
Changed at 2017-06-14 20:54:10

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